Blog
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Dot Dot Dot “The Service Designers” Lecture Videos
Videos from the last Dot Dot Dot lecture “The Service Designers” are up courtesy of The UX Workshop.
Jennifer Bove, Kicker Studio, San Francisco
“I think there is something to be said for including your participants in the creation (of participatory design), but also giving them the accountability for the success of the service. Because then they would be more likely to create more successful services.”
Chendar Fruchter, 311 NYC Information
“What the people want the government to do and what the government does, don’t match up a lot of the time.”
Sylvia Harris, Information Design Strategist, NYC
“We’ve learned that visitor information is not about signs. It’s about the integration of a lot of input that creates the total experience for the visitor, and that the visitor doesn’t make a distinction between these touch points. It’s signs and people and information and brand that all come together and add up.”
Jun Lee, ReD Associaties, NYC
“We really changed the conversation with these senior people (at Lego) about what they need to do in terms of going from evil toys that are quick, have sparkly lights, or designed for kids with no attention span to focusing on toys that are challenging, have more pieces. The amount of interest in challenges and mastery is much higher than they had assumed about kids.”
Lectures will resume in fall at the Department in an intimate weekly series. Confirmed speakers include: Andy Budd, Clearleft, Kim Goodwin, Cooper Design, Michael Lebowitz, Big Spaceship, Peter Merholz, Adaptive Path, Rob Tannen, BresslerGroup, Scott Thomas, Obama for America, and more. Seating will be limited, and attendance by RSVP only.
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Robert Fabricant and the Future of Cellphones
Faculty member Robert Fabricant, along with design experts Ravi Sawhney of RKS Design, Mark Dziersk of Brandimage-Desgrippes/Laga, and Ken Carbone of Carbone Smolan Agency participated in a Design Roundtable at Fast Company on the impact and future of cellphones. Below is an excerpt of Fabricant’s responses.
How have cellphones changed our behavior—and were they designed with that in mind?
The Apple app store marks a profound change in our experience of mobile technologies. We are finally moving past the core design problem of making the basic capabilities of mobile devices work. And considering, instead, all of the experiences that mobility and connectivity can enable in areas like health, education and entertainment. We are moving from designing the experience OF mobile devices to designing the experience WITH mobile devices.
At frog we have spent the last 10-15 years conceiving of different models for the types of experiences mobility will enable. For the first time we have the opportunity to make them real at relatively low cost through the app store. To see if they work in time and space. To see if they make sense in the palm of your hand, in specific situations. We are literally mining a decade or more of concepts that were impossible to get to market in the past. With the iPhone, it’s not just possible to get them ON a device. But they can TAKE OVER the device – Apple was even nice enough to put their logo on the back, out of the way.
It is remarkable to me how it has taken the iPhone to create this momentum in the US market. To get people to engage with mobile experiences outside of basic communication. When I travel outside the USA, particularly in the developing world, the engagement with mobile devices is so much higher. Mobile minutes are quickly becoming the most liquid currency in africa and other emerging markets. Even in very remote regions, you see people using their devices to transact and fullfill a broader range of needs than we see here in the USA. And that is with the most basic Nokia phone. Forget multi-touch.
What will cellphones look like or do, 10 years from now?
In 10 year the phone wont matter at all. We will have moved from a phone-based network to an account based network in which I can access all of my communications data from the cloud, from any phone or devices that is convenient. The tight coupling of my information to specific piece of hardware will be eliminated. Just like email has nothing to do with my PC anymore.
This is not just the future for those of us in developed markets with access to corporate IT support and MobileMe. This is the future for the masses. There is a desperate need for broad-based access in developing markets that doesn’t require the ownership of a dedicated personal device. For services that allow someone to access their contacts, messaging and credit from any device, whether the phone belongs to their uncle or is a community phone. People will have multiple accounts. Employers will enable accounts as will local health workers so that people can access sensitive information related to HIV or TB without having to compromise the confidentiality of this information on a shared device. This revolution is starting right now with companies like MoVirtu.
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Design for Dad by Kicker Studio
With Father’s Day around the corner, faculty member Jennifer Bove shares a Kicker Studio concept project: a phone for her dad. Integrating new product behaviors to basic tasks such as receiving a call, dialing and hanging up, and telling time, the design reshapes experience for differently-abled individuals and invites the question “So what would you design for someone you love? And who else could benefit from your design ideas?”
Photo Credit: All images by Tom Maiorana.

“My dad’s new phone would be a VoIP phone designed to sit on a side table next to a chair or a bed.”
“A natural, rounded shape, oriented vertically, would be ergonomic and easy to hold with one or two hands, positioned like a microphone instead of like a traditional handset. “
“Tap: “It’s 4:15 in the afternoon” - easy!”
“During prime sleeping hours the photos of people he normally calls could be dimmed to indicate that they’re inactive/sleeping and probably shouldn’t be disturbed.” -
Film Screening: “Predictable But Fun”
The Interaction Design Department cordially invites you to the free screening of “Predictable But Fun,” a film investigating love, marriage, and longevity with a partner, through the lens of our technology-embedded culture. A Q&A with the director, Grace Shulner, follows the screening.

About the Film
The story is told by wedding-gown designers out of Israel and Palestine. Their backgrounds, lives, and art all differ notably, yet in their work, they find themselves having very similar conversations with their respective brides about hopes, dreams, buying that perfect dress and finding “The One.”
As the Internet changes the way we understand intimacy, computer-mediated relationships are becoming a standard. We are all part of this new digital lifestyle, though some of us are more entrenched in technology than others. Each of the wedding-gown designers showcased in the movie uses technology (web, cell phones, instant messengers, twitter) as part of an always-connected way-of-life. Some are married, some single, some divorced, but in their professional lives all are submerged in the universe of weddings and relationships. Each observes this world from her own unique perspective.
Ostensibly a comedy, the movie explores many issues including: the role of technology in our lives, stability with one partner, whether technology enhances our love life, how digital platforms are used in our daily communication, the importance of knowing one’s self, online-fantasy versus offline-reality, growing into adulthood, and the overriding theme of the pursuit of happiness.
About the Director
Grace Shulner is a technologist and filmmaker, exploring the relationships between people and machines. At MIT Media Lab her work as a student focused on the online-offline dialog, participatory democracy, social media, and online usability.
Details
Thursday, July 2
6:00-7:30PM
Interaction Design Department
132 W 21 Street
Between 6th and 7th Avenues
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Space in Motion
Another iteration of the department came together last week with the arrival of the accoutrement needed to outfit the floor. Over the course of two days, our team documented the process with a quick video of its progress.
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Boris Anthony and Tom Carden on Interaction Data Visualizations
Faculty member Jennifer Bove interviews Dopplr‘s Boris Anthony and Stamen Design‘s Tom Carden on the growing popularity and potential of interactive data visualizations. Below is an excerpt from the post at Creativity Magazine.
There is a lot of buzz about information visualization nowadays. Seems like it’s everywhere! Why do you think it’s gaining such popularity?
Boris: I think we are seeing info visualizations a lot these days for a fairly simple reason: its means of production has reached a level of flexibility and openness, allowing more and more people to use it. As a means of communication, of telling a story, infoviz is incredibly compelling.
Consider this: we’ve gone from custom-made illustrations drawn with ink on paper to single-purpose computer programs that could only handle a specific set of data and present it one way, to now entire frameworks that allow someone who is not necessarily a professional to make any kind of visual representation out of any kind of data set.
It’s very similar to what happened on the web with blogs, and then web publishing frameworks such as Ruby on Rails: someone develops a toolkit, and bang everyone uses it to make different stuff. And the same thing is now happening in hardware frameworks, with Arduino. As you know, Arduino has the same pedigree as Processing, which is one of, if not the top of, the pile of info visualization frameworks.
And I think people intuitively get information visualizations; they “get” how the hurricane moved along it’s path and struck New Orleans, they “get” how this beautiful orb of rays represents the hours of sunlight per day for a year, etc. without having to be bothered with the thinking behind it.

Tom Carden’s travel time tube map of London enables one to click on any (and all) tube stations in London. The map rearranges itself around the travel time from that spot.What do you see as the potential for information visualizations, say five to ten years from now? Where is it all going?
Tom: I think the potential for information visualizations is about three things: more graphics, more mobile, and more collaboration.
Five to ten years from now? Even modest expectations about hardware and network improvements will probably become reality. I think we can expect to add one or two zeroes to the size of the data sets that we can interactively manipulate on our desktops. On the miniature end of the scale, we’ll have something close to today’s desktop capabilities but in our pockets: you only need compare the performance of the iPhone or Android graphics and display with a PC from 1998 to see what I mean.
I think the move of mobile devices to use the same underlying browser technologies as desktops is huge. I think we’ll see an explosion of collaborative/social infoviz now that that has happened, because there’s no need for separate technologies like Java and Flash. When information visualization on the web can be designed and built by the same people as the rest of the page we’ll see more thorough integration with the mainstream web and that can only be a good thing. Google Maps sets great expectations around online mapping and as designers we need to make software that does that for all kinds of data, not only maps.
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The Last iPhone, a poem by Robert Fabricant

The Last iPhone of possibilities. Image from Core77.What if you are holding the last iPhone ever made?
What if the 3G-S looked no different than the 3G?
What if the 4G looked no different than the 3G-S and so on…?
What if all iPhones looked the same from now on?What if it didn’t matter that the iPhone could be made 1/16” thinner next year?
What if it didn’t matter that the iPhone could be produced in a host of different colors and metallic finishes?
What if the design could not be improved upon?
What if Apple stopped releasing new iPhones?What if you could expand the capabilities of the iPhone infinitely through software?
What if there were a billion different apps available to download instantly?
What if you could plug-in new hardware modules to extend the capabilities even further?
What if you could send in your iPhone to have the internal components upgraded each year?What if you subscribed to the iPhone instead of owning it?
What if the iPhone was guaranteed for life?
What if you never bought another phone?
What if Apple really decided to think differently?(What would you be willing to pay for a Continuously-Upgraded-iPhone-for-Life? I would love to hear your answers…)
Read the original blog post by faculty member Robert Fabricant’s at Design4Impact.
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Summer Intensive in Interaction Design
We are pleased to announce a new summer program, the Summer Intensive in Interaction Design, a month-long intensive to take place as part of the Summer Continuing Education courses at SVA.
The summer program gives 15 students an opportunity to engage in an intensive exploration of interaction design. Over the course of the month, students investigate three critical areas: communication design, the practice of interaction design, and practical programming. Bringing together renowned designers and thinkers through studio-based work and lectures, the program allows flexibility for students to focus on one track or all three by unifying the program with a single theme.
Whether entering a graduate program or continuing as a professional, participants engaged in the program develop a deeper engagement with concepts and methods for designing interactions.
Course Descriptions
Elements of Communication Design
Instructor: Nicholas Felton
Tuesday, July 7-July 28
6:00PM-9:00PM
This course will introduce, over a series of weeks, some of the fundamental elements of clear communication design. It will begin with an overview of typographic standards and best practices, followed by an examination and exploration of grid systems. Week three will focus on information design and the tools for visually communicating data. Week four will integrate these fundamentals into a final class-based assignment that works with the larger theme for the program.
Practice of Interaction Design
Instructor: Carla Diana
Wednesday, July 8-July 29
6:00PM-9:00PM
Over the course of four weeks, this course will explore the relationship
among people, objects, and information through the field of interaction
design. Beginning with an examination of case studies, students will gain
a sense of the breadth of interaction design practice. In a series of hands-on, studio-based exercises, students will gain exposure to critical parts of the design process while learning specific methods for human-centered concept exploration and the development of product behaviors. The course will culminate in a final project that incorporates major principles of interaction design and fits within the context of a larger, track-independent theme.
Practical Programming for Design
Instructor: Ian Curry
Thursday, July 9-July 30
6:00PM-9:00PM
This course is a primer in practical programming for people with minimal or no experience with code. Emphasizing hands-on encounters with code, the class is an intensive introduction to common programming practices in HTML/CSS and Flash. The course will also provide strategies to help students become more confident in learning these and other programming languages independently. Through a series of demos and exercises building up to a final project, this course will connect interaction design and programming, and help students unlock the creative potential of code.Students can register for one course or all three. The cost of one course is $1,400, or $3,600 for the full Summer Intensive. For more information on Continuing Education classes, including the registration process, financial aid help, and more, visit Continuing Education or get in touch with the department at interactiondesign at sva dot edu.>
You can register at the Continuing Education site.
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Not all updates belong in the curriculum, and the Interaction Blog is where we talk about news and events around interaction design far and wide.
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- Breaking Ground at the Visible Futures Lab
- Value of Web Presence, or on No More Resumes
- Paul Ford on the Epiphanator On The Media
- Getting Together: Interaction 12, Day Two
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