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Broken on Purpose

Allison Shaw, Class of 2012, provides a bit of commentary on the resolution of Verizon’s Accidental Data Use billing problem.

In my mind, and I think probably everyone else’s as well, Verizon did this to customers on purpose. Through intentionally bad, broken design, they managed to charge their customers an extra $90 million dollars. Only when they were investigated by the FCC did they “discover” the “error” and vow to fix it, explaining that, “Verizon Wireless values our customer relationships and we always want to do the right thing for our customers,” (Mary Coyne, deputy general counsel for Verizon Wireless).

Read the entire post on Allison’s site.

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