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User-centered design begins, by definition, with an understanding of users. In this course, students learn how to model interaction by conducting qualitative and quantitative research of users’ behaviors, attitudes, and expectations. By exploring ethnographic techniques, usability testing, log analysis, surveying, and other research methods, students learn how to engage user feedback effectively at every stage of the design process. We will also address how to conduct secondary research into published literature and other sources that can inform thesis projects and beyond.